CEBSNS 763 - Cashier Training – $100

Do you want to work in retail and be one step ahead of other job applicants? This class details the professional responsibilities that go along with handling cash. Lessons on cashiers’ equipment include the use of debit cards, credit cards and cash registers.

TER Oct 9 (Sa) 9-4pm

KIT Oct 23 (Sa) 9-4pm

HAZ Oct 23 (Sa) 9-4pm

TER Nov 27 (Sa) 9-4pm

CEPSTR 712 - Serving it Right – $99

This course prepares students for the Serving It Right exam. Upon successful completion students receive their Server card from the Hospitality Industry Education Advisory Committee.

HAZ Sept 25 (Sa) 9-12noon

This course is available at other NWCC Campuses upon sufficient demand. Contact your local campus to register your interest.

CEPSTR 725 - WorldHost Fundamentals – $119

WorldHost Fundamentals training provides participants with an understanding of the importance of excellent customer service skills, helps participants make their communication with customers more effective and efficient, helps participants demonstrate their attentiveness to customer needs, provides participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and to the province as a whole and to teach the five key WorldHost Fundamental commitments that help BC’s tourism workforce go that extra mile.

HAZ Oct 3 (Sa) 8:30-5:30pm

KIT Oct 16 (Sa) 8:30-5:30pm

QC Oct 16 (Sa) 8:30-5:30pm

TER Nov 13 (Sa) 8:30-5:30pm

CEFAID 729 - Foodsafe Level 1 – $129

FOODSAFE Level 1 is a food handling, sanitation and work safety course designed for front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers. The course covers imporatnt food safety and worker safety information including foodborne illness, receiving and storing food, preparing food, serving food, cleaning and sanitizing.

FOODSAFE Level 1 workbooks are available in English, Chinese, Korean and Punjabi and the FOODSAFE examination is available in many other languages. Please contact your local campus in advance if you would like to have your workbook and/or examination in a language other than English.

MAS Sept 17 (Fr) 8:30-5:30pm

QC Sept 18 (Sa) 8:30-5:30pm

RUP Sept 18 (Sa) 8:30-5:30pm

TER Oct 9 (Sa) 8:30-5:30pm

HOU Oct 15 (Sa) 8:30-5:30pm

SMI Oct 16 (Sa) 8:30-5:30pm

HAZ Oct 30 (Sa) 8:30-5:30pm

RUP Nov 6 (Sa) 8:30-5:30pm

TER Nov 20 (Sa) 8:30-5:30pm

RUP Dec 4(Sa) 8:30-5:30pm

CEPSTR 708 - FISH! - $59

Amaze your customers with the FISH! philosophy. Based on the successful experiences of the world-famous Pike Place  Fish Market in Seattle, thousands of companies throughout the world have used the FISH! philosophy to build customer and employee retention and, of course, raise the bottom line. Participants will leave the workshop with tools and ideas to use immediately - they will learn how to bring a positive attitude to work; how to 'be there' for their customers and their colleagues; and how to find ways to engage customers delightfully and make their day. Learn ingeniously simple lessons about bringing energy, passion and a positive attitude to business everyday. 

RUP Sept 24 (Fr) 1-4pm

CEFAID 730 - Foodsafe Level 2 – $189

Explores safe food handling, storage and preparation practices in great detail. This advanced level is designed for managers, potential managers, and those who plan on a career in the food services’ industry. Successful completion of the course and final exam results in certification and registration by the Ministry of Health.

Prerequisite: Foodsafe Level 1.

TER Aug 27-Aug 28 (Fr) 6-10pm (Sa) 8:30-5:30pm

TER Nov 26-Nov 27 (Fr 6-10pm) (Sa) 8:30-5:30pm

CEBSNS 785 - Telephone Courtesy and Customer Service - $109

Most customer service in a typical organization is provided over the telephone. Telephone interaction is important to business, and effective telephone customer service builds capacity. Course topics include voice assessment, effective listening, managing changing technology, and managing different caller behaviour.

HAZ Oct 15 (Fr) 9-4pm

SMI Oct 23 (Sa) 9-4pm

CECOMP 810 - Building Teams that Work – $119

Teams are becoming a staple in today’s workplace. In this course, you’ll learn the components of a successful team and the stages of its development. You’ll master the skills you’ll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you’ll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Online at ed2go.com/nwcc

CECOMP 810 - Managing Customer Service – $119

Customer service personnel interact with current and potential customers every day. But do they truly spend time finding out what customers really want and giving them the highest service possible? In this six-week online course, you’ll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you’ll unlock the power of leading by example and setting new trends for customer service in your growing business.

Online at ed2go.com/nwcc

CEBSNS 821 - Calming Upset Customers - $109

This course will demonstrate communication techniques that build customer loyalty, how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. Customers are your most important assets, but sometimes they get upset. It's critical to learn what steps to take to address the situation quickly and tactfully, and what can be done to keep the customer coming back. You will learn how listening, non-verbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one.

SMI Oct 30 (Sa) 9-4pm

HAZ Nov 5 (Fr) 9-4pm